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Sandra Dumas

Address: Amsterdam, the Netherlands

E-mail: sandra.dumas@languageit.com

Tel: +31 (0)6 415 26 434

summary of professional experience
skills

  • Programme support, PMO @ Cisco (KPN, LGI projects), Amsterdam

  • Set-up and run PMO @ ING Bank & Atos Origin, Brussels & Amsterdam

  • Interim Mgt. of technical Helpdesk @ Carrefour, Belgium, 450 supermarkets 

  • IT Coordination, Project Mgt., implement SLA & ITIL, datacenter move @ sustainable supply-chain services company, Alkmaar 

  • Info Centre Management @ American Red Cross, install LAN, provide in-house training, helpdesk support, 220 users 

  • Marketing Manager development products, Europe, Middle East, Africa @ Novell, USA

  • System administration of PC Network + Email systems (Microsoft, Novell) 

work experience

Organization / Management

  • PRINCE2 (Practitioner), SCRUM, ITIL. 

  • PM, PMO, Programme Support, IT & Helpdesk management. 

  • Management of international distribution channels. 

  • Recruitment assistance. 

 

Training / Communication

  • Technical writing / Document Management. 

  • Meeting minutes.

  • Presentations & training

1990 – Current, languageit.com

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2011 – 2012 + 2015 - Current, Liberty Global (UPC Broadband) – Netherlands  

documentalist, technical writer

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2014 – 2015, Cisco (KPN, LGI projects) - Netherlands

programme support, PMO

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2009 – 2011, Supply chain Information Management (SIM bv) – Netherlands

ICT coordination, itil & project manager

 

2006 – 2008, Atos Origin (Customer Unit ING Bank) – Amsterdam, Brussels

PMO (project management officer)

 

2002 – 2006, ING Bank – Brussels

email engineer, consultant & PMO

 

2001 – 2002, Carrefour – Brussels

interim helpdesk supervisor

 

1998 – 2001, UCB – Brussels (Braine)

LAN & email "technical wizard", project coordination

 

1996-98, Olivetti Belgium – Brussels

LAN & email consultant

 

1990-96, Estemm Corporation (own company) – Paris, Brussels

LAN consultant, interpretation, marketing, headhunting)

 

1988-90, Novell Europe – Paris, Düsseldorf, London

marketing manager europe, middle east, & africa, novell development products & API’s

 

1987-88, Novell Inc. – Saint Louis, USA, Germany

systems analyst & trainer

 

 

ICT skills

  • MS Projects, Oracle projects, ProjectWeb

  • BEN, Stellent, Clarity

  • ITIL (Remedy, Peregrine/IRMa)

  • SharePoint, DokuWiki, DCP, SVN,  Dreamweaver

  • Email Systems, LAN, PowerPoint, Visio, Office

  • Database management 

  • Mini computing, Airline reservation systems (Sabre, Apollo & others)

languages

  • (Near) native English, Dutch, French, fluent German, rudimentary Spanish. 

  • Worked and lived in the US, France, UK, Germany, Belgium, the Netherlands. 

2010 - present

2010 - present

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